COMPLIANCE AND CORPORATE ETHICS
Ukrfinzhytlo is a financial company that values its reputation as a reliable and transparent financial institution and strictly complies with the requirements of the law in its activities.
Ukrfinzhytlo strives to prevent compliance risks, including conflicts of interest, corruption risks and financial monitoring risks related to its activities, in a timely manner.
Ukrfinzhytlo has implemented a compliance system that is an integral part of the Company’s corporate culture.
The Supervisory Board and the Management Board of Ukrfinzhytlo create the necessary atmosphere of tone at the top to ensure compliance culture at all organisational levels. All employees of the Company are responsible for compliance risk management.
Ukrfinzhytlo provides for compliance with all legal requirements, standards, regulatory requirements for anti-corruption activities, anti-money laundering and prevention of using the Company's services for money laundering, compliance with internal procedures, including:
If you (employee of the Company, counterparty, client or other interested person)
have become aware of the facts of unacceptable behaviour/violations in the activities of ‘UKRFINZHYTLO’,
you can inform us about it by the following means:
Use the form of Reporting unacceptable behaviour/violations
Contact the Compliance Department, the Company's anti-corruption officer, the Financial Monitoring Department by phone - +308-044-344-09-30
Send an e-mail to compliance@ufgc.com.ua
Send a report on violation of anti-corruption legislation to anti-corruption@ufgc.com.ua (Anti-Corruption Officer - Oleksandr Moiseenko)
Send a report on violation of AML/CFT legislation to FINMON@ufgc.com.ua
Send a letter by mail with a note ‘for the Compliance Unit’/‘for the Anti-Corruption Unit’/‘for the Financial Monitoring Unit’ to the address 01001, Kyiv, Ukraine. Kyiv, 3 Olhynska St. (letter A)
Each report will be processed by the Compliance Department to ensure the confidentiality of your request.
We are grateful that with your help, we will be able to increase the level of trust in Ukrfinzhytlo and ensure that the Company adheres to a high level of ethical business standards, avoids compliance risks and prevents corruption.
Please, note that reports aimed at resolving personal conflicts with officials of Ukrfinzhytlo will not be considered.
Complaints about the quality of customer service of the Company are not considered to be compliance risk incidents, including the risk of conflict of interest and corruption risk, so please, contact the Company or send such complaints via the following link: https://ukrfinzhytlo.in.ua/en/information-on-citizens-appeals/
If your message is to be considered as an official appeal requiring feedback, its execution and submission must meet the following requirements
– meet the requirements for citizens‘ appeals as defined by the Law of Ukraine “On Citizens” Appeals’ and be submitted in the ways described on the Company’s page ‘Submit an appeal’ or ‘Consumer Rights Protection’
– appeals submitted by institutions, organisations, enterprises, associations of citizens must comply with the requirements of state standards for document execution, rules for organising office work and be submitted to the official address or e-mail address info@ukrfinzhytlo.in.ua